Education
Advanced Sales Program
Training of Trainers
Change Management
Certificated International Professional Trainer
Experience
Training Supervisor at Crystel
Call Center Manager at Lagoon Hotel and Resorts
Training Supervisor, Training Manager, Acting Call Center Manager at Fiber Business Solutions
Trainer at CrystelCall
Call Center Representative at Orange - Jordan Telecom Group
About the Trainer
More than eleven years of experience in Customer Services, Sales, Soft skills and Training fields through different channels and challenges which I use it to perfect my personality to be strong, dedicated, passionate, highly motivated, and details oriented. A convincing personality, Independent and self-dependent, always create new methods to proceed with my daily tasks, having a great personal assessment with a good ability to empower others.
Professional verbal and written communication skills (English/Arabic). Experiences: - Training Section Head Saudi Ceramics (SCC) Saudi Arabia 01/07/2019 - Present - Sales Trainer Saudi Ceramics (SCC) Saudi Arabia 04/10/2016 – 30/06/2019 - Training Supervisor Crystellcall Jordan 13/03/2016 – 17/09/2016 - Training and Development Manager Fiber Business Solutions (FBS) Jordan 01/07/2014 – 01/03/2016 - Training Supervisor Fiber Business Solutions (FBS) Jordan 01/03/2014 – 30/06/2014 - Senior Trainer Crystellcall Jordan 10/11/2013 - 28/02/2014 - Account Executive (Elite Customers) Orange, Jordan telecom group Jordan 26/01/2011 – 09/11/2013 - Call Center Representative Orange, Jordan telecom group Jordan 26/07/2007 – 25/01/2011 Certifications: - Advance Sales Skills LEORON Saudi Arabia 11th Apr 2019 - (TOT) – Train of Trainers National Documentation for Training Saudi Arabia 4th April 2019 - Change Management Money Expert Institute Saudi Arabia 31st Oct 2017 - (CIPT) Certified International Professional Trainer United Institute Training Intermediary Jordan 19th Oct 2013 - Business Etiquette, iTrain Jordan 16th Aug 2011 Training approach and methodology: - Classroom / Instructor-Led training - Interactive methods (Quizzes, Small group discussions, Case studies, Active summaries, Q & A sessions, Question cards, Role-playing, Participant control, Demonstrations, Create a personal action plan upon the current situation) - Hands-On training (Cross-training, Demonstrations, Coaching, Apprenticeships, Drills) Willing to start with any kind of Online / E-Learning training as well (Web-based training, Tele- or videoconferencing, Web meetings, or webinars, Collaborative document preparation)
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